Terms and Conditions

It is of paramount importance that you carefully read and understand all the booking Terms and Conditions beforehand. These constitute the contract between you and Tours Zoo as the Travel Trade associate. By making a booking with us, and paying the booking deposit, that may be the non-refundable deposit or the full payment, you assure and assent that you have fully read and understood all the booking Terms and Conditions and deliberately agreed to them.

Deposit & Balance

All bookings initially require a non-refundable deposit payment as token money (in case you cancel due to any reason) and have to be submitted within 7 days of confirmation of your booking. The remaining balance is due before at least 45 days prior to your arrival. In case of bookings that are done less than 45 days before arrival, the full tour payment has to be done beforehand to confirm your bookings. Due to any reason, if we do not receive the remaining payment by the due date, we have all rights reserved to treat the booking as canceled and to apply all the cancellation charges.

Part Payment

Pay 20% now & the balance up to 15 days’ prior to your arrivals date.

Cancellation & refund

In case of any cancellation of the booking, there will be no refund of your booking deposit. For cancellation received within 45 days of commencement of services, the following cancellation fees per person for various arrangements will be applied:

In between 44-30 days: 30% of the overall tour cost.

In between 29-15 days: 60% of the overall tour cost.

14 days or less of the foregoing departure, we will charge 100% of the overall tour cost.

Refund is not possible after tour arrangements have commenced.

Late booking

Applications received for bookings on seven days or less prior to the departure will be subject to a late booking fee, in addition to the actual price as advertised by the office.

Amendment fee for confirmed bookings

No kind of amendment shall be made until the deposit has been paid. Depending on the days left, the amendment policies are as follows:

45 days prior to the departure one amendment per booking is permitted, free of any additional cost.

44 days prior to the departure, any amendment made to a confirmed reservation will incur a charge per change as per the discretion of our office.

Once documents have been issued, a reissue fee will also be applied. Airfare restrictions are also applied.

Prices

Prices of the tour are based on the exchange rates at the time of booking. In the event of fluctuations or increases in airfares, fuel surcharges, taxes, hotel rates or any other services Tours Zoo reserve every right to adjust the tour pricing at a particular date until the final balance is received.

Travel Arrangements

Although Tours Zoo ensures that trips are the same as advertised, but is obligated to change your complete booking or a part of it for reasons beyond control, we reserve every right to vary the itineraries, hotels, flights or any other travel arrangements provided by us. Wherever possible, you will be advised of such changes prior to the departure. However, Tours Zoo shall not accept any kind of responsibility for any alternations due to any reason or for any associated loss or damage. Tours Zoo also reserves the right to cancel a tour program before departure if we are forced to do so. In such a scenario, you will be compensated either by an alternative tour, and if the alternative tour is acceptable to you, your money paid to Tours Zoo will be fully refunded excluding any “not payable costs”, and the cancellation fees deducted shall be as per the details mentioned in “cancellation & refund” rules.

For unforeseeable circumstances like force majeure, flight cancellation or rescheduling, accommodation overlooking and any such events, any decision made by the independent local tour operators is at the discretion of the tour service providers or by the passenger travelling themselves. Tours Zoo shall not be liable for any claim whatsoever arising from such events.

Accommodations

Accommodation arranged for these trips is usually based on standard single, twin or double-bedded rooms in hotels. For the single traveller, hostel options are attractive as well. Triple rooms are not available. The images shown of hotel rooms are for description only and the actual rooms may vary considerably from the images shown.

Travel documents

It is implicit that customers must carry a passport with a minimum validity of 6 months while travelling. Visas are required for travelling to India and possession of visas is the sole responsibility of clients.

Baggage

The gratis baggage provided is 20 kg in case of domestic travel and 30 kg in case of international travel. If any customer has luggage which is exceeding the above-mentioned limits, the customer shall be solely responsible for any monetary penalty incurred to carry much luggage.

Travel insurance

Possession of comprehensive travel insurance is highly recommended. Travel insurance with respect to baggage loss or damage, theft, injuries, personal accidents and medical expenses is a small price to pay to avoid any plausible future emergencies.

Limitation of liability

Tours Zoo is only the agents for the persons and companies who will provide the transportation, accommodation or any other services that are included in your bookings. All itineraries, offers, vouchers, tickets & coupons are issued, subject to the terms and conditions specified by suppliers. To the extent by Law, Tours Zoo relinquishes any responsibility for any loss or damage (including are not limited to any physical or psychological injuries and loss or damage to any property of whatever nature) that could arise in any way related to the offer or supplies of goods and services through Tours Zoo, or any other third party or in connection with the supply of such goods or services.

Tours Zoo does not provide any covenant for any kind of physical or personal injury, trauma, loss, damage, delay, additional expenses or inconveniences caused directly or indirectly by events, which are out of our control, including, but not limited to, war, natural calamities, acts of God, public riots ad strikes, terrorist activities, industrial and social disputes, epidemics, any medical emergencies or customs regulations.

Complaints & Claims

With our attention to detail and keen customer-centricity, we always strive to ensure you have that perfect experience. In any case of dissatisfaction regarding our tour arrangements, you can immediately let your local tour guide or escorts know about the issue, and they will make sure to they solve the issue as soon as possible. If you wish to file a complaint or claim, it should be done in writing to Tours Zoo before leaving the country.

Governing Law

This contract and all matters included herein are subject to the laws of the Government of India and only Indian courts have the jurisdiction rights over any dispute or issue arising under the purview of this contract. Any matter of disputes is subjected to the exclusive jurisdiction of the High Court of Delhi.